With India being touted as a haven for outsourcing, talent management
issues in the industry have become a focal point for BPOs and KPOs.
India’s ambitious attempts to climb to the highest levels of the
outsourcing value chain rely heavily on the availability of skilled and
committed professionals. This Chillibreeze report highlights some
critical, but oft-ignored HR issues in outsourcing. For instance, it
reveals that the biggest reason for attrition in the industry is not
compensation - as many assume - but career ambiguity. Based on insights
from the industry, the paper suggests proactive measures to develop
talent as the Indian outsourcing industry’s strongest competitive asset. AVAILABLE FROM India-reports.com
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